Reporting to the Team Leader, US Operations, the Ticketing Specialist is responsible for applying consistently high levels of customer service to The Allstars Travel Group Corporate Clients; accurately managing all queues and email requests by following established processes and procedures.
Main Responsibilities:
-Handle all PNRs that do not pass automated QC checks, and queues for messages from airlines, hotels, autos, etc. within the client’s and ATG’s travel policies.
-Utilize advanced knowledge of global distribution systems (GDS) and booking platforms (e.g., Sabre) to facilitate smooth and efficient processing.
-Manage inquiries and troubleshoot issues related to all bookings (domestic, international) promptly, ensuring exceptional customer service and client satisfaction.
-Promote the acceptance of the lowest fare; applying discount programs appropriately.
-Troubleshoot and/or contact GDS help desk when and if appropriate to do so.
-Ability to handle high volume queues to facilitate the booking process, maintaining ATG SLA requirements.
-Other duties as assigned.
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