The Concierge serves to welcome VIP clients to the VIP lounge by providing attentive, excellent service that creates a memorable and premium experience. This role proactively anticipates guest needs, handles requests and maintains the highest standards of hospitality. Main Duties Greet and attend to VIP clients with professionalism, warmth, and discretion; Provide comprehensive concierge services and arrangements as per client request; Anticipates client preferences and proactively delivers solutions to elevate the overall experience; Handle client inquiries, requests, and complaints promptly and effectively; escalates complex issues to the Lounge Manager to ensure seamless operational resolution; Support the Lounge Manager in maintaining high standards of lounge presentation, cleanliness, and service; Assist with guest registration, seating, and overall lounge flow management; Monitor inventory of amenities and refreshments and report shortages to the Lounge Manager; Coordinate with internal teams to fulfill client needs; Perform other tasks as assigned by management. Skills/ Experiences Diploma or Bachelor’s degree in Hospitality, Tourism, Business Administration, or related field preferred. At least 1–2 years’ experience in VIP service, or customer service roles. Experience serving high-net-worth clients is an advantage. Strong knowledge of local and international luxury service standards; Good communication skills in spoken and written English and Khmer (additional languages preferred); Ability to handle multiple requests efficiently. More information, please kindly contact phone number: 081 666 597 / 081 444 179. Please visit our website: Contact Head Office Branch HR Department Tel : +855(0)23 862 111 Fax : +855(0)23 426 108/ 426 410 Email : hr@ftb.com.kh Website : Swift Code : FTCCKHPP Address : No. 33CD, Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia. #J-18808-Ljbffr
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